Perdido Key Resort Management is a hospitality and property management company serving vacation property owners and guests in the Perdido Key and greater Pensacola, FL area. The company focuses on delivering reliable, professional management services that protect owner investments while providing high-quality guest experiences. Team members work closely with property owners, local vendors, and internal departments to ensure smooth operations across all managed properties. The organization values clear communication, attention to detail, and responsive service for both owners and guests. Joining the team offers opportunities to grow within a dynamic, service-oriented environment in a coastal resort community. Role Description The Owner Relations Specialist is a full-time, on-site role based in Pensacola, FL, responsible for serving as the primary point of contact for property owners. Day-to-day tasks include responding to owner inquiries, providing updates on property performance and reservations, and maintaining accurate records in property management systems. The role involves coordinating with operations, housekeeping, maintenance, and accounting teams to address owner concerns and ensure that property standards and service expectations are met. The Owner Relations Specialist prepares reports, explains statements and fees, assists with contract updates, and supports onboarding of new owners. This position also helps identify opportunities to improve owner satisfaction, proactively communicates upcoming changes or issues, and contributes to continuous improvement of owner services. Qualifications Strong communication and interpersonal skills, including clear written and verbal communication with diverse stakeholders. Customer service skills, with experience managing client relationships, resolving issues, and delivering professional, timely support. Organizational and administrative skills, including data entry, documentation, scheduling, and follow-up on tasks and requests. Basic financial and reporting skills, such as understanding owner statements, fees, and revenue reports, and explaining them clearly. Proficiency with office software and property management or CRM systems, and ability to learn new tools quickly. Ability to work on-site, manage multiple priorities, and collaborate effectively with cross-functional teams. Prior experience in hospitality, property management, or a related service industry is preferred. High school diploma or equivalent required; an associate or bachelor’s degree in business, hospitality, or a related field is a plus.
Perdido Key Resort Mgt
