Homes Operations Supervisor - Turnkey Vacation Rentals - Gulf Shores, AL

Home Operations Supervisor - Gulf Shores, AL
(internally known as Home Care Supervisor)
 
We are looking to add a Home Operations Supervisor to our Gulf Shores team. In this essential role, you will personally be responsible for a portfolio of high-end homes with an average value of over $25 Million Dollars. If you are proactive and self-motivated, and you are interested in a role where you can demonstrate clear ownership, responsibility, and success, then this role is perfect for you.

The Home Operations Supervisor is personally responsible for all TKVR home services within their assigned portfolio of homes that have an average value of $25 Million Dollars. This person will manage all aspects of home care within their portfolio of homes and is ultimately responsible for the performance of those properties with the goal of maximizing (1) Guest Housekeeping and Property Reviews, (2) Owner NPS and (3) Percentage of guest issues per arrival. In addition, this person will also work with the homeowner success teams, listings teams, and onboarding teams, and all other aspects of services TKVR provides to both owners and guests for a world-class hospitality experience.

What You'll Do:
  • Proactively anticipate and resolve potential homeowner/guest escalations through regularly scheduled inspection visits to your portfolio of properties.
  • Resolve any maintenance related problems at your homes with high quality and efficiency.
  • Manage regularly scheduled visits to your properties for all vendors.
  • Onboard newly acquired properties and ensure they are successfully set up for both homeowner/guest satisfaction.
  • Communicate directly with homeowners to solve any issues at their property in a professional and timely manner.
  • QA/QC all listings and guest check-in instructions to ensure they reflect accurate information.
  • Respond to ad-hoc guest or homeowner related issues and solve problems.
  • Schedule and route bi-weekly home rotations to ensure the quality of properties, taking into account reservation status, arrivals, and departures.
  • Work independently in the field, sometimes with little supervision
How the success of a Home Operations Supervisor is measured:
  • Owner Net Promoter Score (NPS) https://www.netpromoter.com/know/
  • Guest NPS
  • Owner CSTAT (Customer Satisfaction)
  • Housekeeping Ratings
  • Guest Property Reviews
  • % of Arriving Guests that report a problem

What You'll Bring: 
The Home Operations Supervisor will need to be able to respond swiftly, without delay, to complications or problems when required.  If you can’t pick up and go on an on-call evening or weekend to solve a problem when necessary, then this is not the right role for you.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must exhibit:
 
  • The ability to sit, stand, walk, stoop, kneel, crouch and crawl in both open and confined spaces
  • The ability to stand for long periods of time over the course of an 8-10 hour shift  
  • The ability to move safely over uneven terrain or in confined spaces.
  • The ability to use hands to handle, carry, lift, reach or feel.
  • The ability to lift and/or move up to 25/50/80 pounds regularly
  • The ability to safely climb ladders while carrying up to 40 pounds
  • The ability to communicate clearly both verbally and in writing.
  • The ability to see and use close vision, distance vision, color vision, peripheral vision, depth perception and have the ability to adjust focus.  
  • The ability to hear at different frequencies and respond quickly to sounds.
  • The ability to work in extreme weather, including wind, rain, heat and cold
  • The ability to drive a vehicle and be in that vehicle for the duration of the shift.
  • The ability to be on call, at different hours of the night, and respond quickly to calls
Bonus Points if you have general maintenance skills! 

What We Offer:
We truly believe that where you work matters.  Join us on our mission – we intend to have a good time as we get there!
  • Opportunity to join a company re-inventing the vacation rental service industry
  • Work with a world-class team to develop industry-leading processes and solutions
  • Competitive pay
  • Employee stock options
  • Generous PTO
  • Medical, Dental Vision benefits all offered

Who We Are:
TurnKey (TurnKeyVR.com) is the leading, technology-enabled vacation rental management company started by former HomeAway/VRBO and Hotwire executives.  We are based in Austin,TX and manage over 4,600 properties in over 80 destinations and growing including Austin, Lake Tahoe, Breckenridge, Park City, Palm Springs, and Santa Barbara to name a few. We recently closed an additional $120M of funding by leading investors and are growing rapidly. Our goal is to become the largest and most highly-regarded firm nationally by offering homeowners advanced vacation rental management services, with higher revenues at a lower cost. We offer competitive salaries and bonuses as well as stock options in our high-growth technology company.