BBB Scam Alert: Phishing Email Using BBB Name

 We have received word from Accredited Businesses today of an email circulating claiming to be from your Better Business Bureau and requesting the business response to a complaint. The way to do this is by downloading information to your computer. There are also links at the bottom to 'unsubscribe.' A copy appears below.

 If you receive this type of email, DELETE it. It is a scam.

If you receive an email that doesn't look quite right, trust your instincts and use the following checklist to ensure the email is legitimate.

  1. Do NOT click on any links or attachments.
  2. Read the email carefully for signs that it may be fake (for example, misspellings, grammar, generic greetings such as “Dear member” instead of a name, etc.).
  3. Be wary of any urgent instructions to take specified action such as “Click on the link or your account will be closed.”
  4. Hover your mouse over links without clicking to see if the address is truly from bbb.org. The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.
  5. Send a copy of the email to phishing@iabbb.org (Note: This address is only for scams that use the BBB name or logo)
  6. Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).
  7. Run anti-virus software updates frequently and do a full system scan.
  8. Keep a close eye on your bank statements for any unexpected or unexplained transactions.